These Terms and Conditions (“Terms”) govern your access to, downloading and use of the entire contents of the Elbi products (including services made available by it) owned and operated by Elbi Digital, a company limited by guarantee and registered with Companies House in England and Wales under number 09146300 (“Elbi”, “us”, “we”, “our”). Please read these Terms carefully before using our products. They are a legal agreement between you and Elbi. Using any part of Elbi indicates that you accept these Terms. If you do not accept these Terms, please do not use Elbi, cease downloading the App / web platform, or leave the App / web platform .


1.1 Elbi offers and maintains our products to promote and enable the charitable giving of time and/or money.

1.2 If you wish to make a monetary donation (“Donation”) for use by one or some of the Charities accessible from the App / web platform (“Charity” or “Charities”), that Donation is made to the Charity using a payment provider registered in Ireland called Stripe Payments, Europe Limited (“Stripe”). As such, the contractual relationship in relation to that Donation is between you and Stripe. Elbi does not see or store any of the information you provide to Stripe. Stripe’s terms of service can be found here.

1.3 Elbi licenses use of our products to you on the basis of these Terms and subject to any rules or policies applied by any app store provider or operator from whose site you downloaded the App (“App store Rules”). Elbi remains the owner of the App and other products at all times.

1.4 Elbi may revise these Terms from time to time. If you don’t want to accept the revised Terms, you should stop using Elbi. If you continue to use Elbi, you will be deemed to accept the revised Terms and Conditions.

1.5 From time to time, updates to the Elbi may be issued through your app store provider. Depending on the update, you may not be able to use the App until you have downloaded the latest version of the App and accepted any new Terms.

1.6 You warrant that you are at least 12 years of age. You also warrant that you are the owner of the device to which you have downloaded the App, or that you have obtained permission from the owners of that device to download the App. You accept responsibility in accordance with these Terms for the use of the App on any device, whether or not that device is owned by you. You shall not make Donations unless you are the registered owner of a valid credit or debit card.

1.7 By using the Elbi, you consent to us collecting and using technical information about the devices used to access the App and any related software, hardware and/or peripherals to improve our products and to provide any Services to you.


2.1 We cannot accept responsibility for the activities of the Charities we work with. All of the Charities are registered with the Charities Commission or recognised as an equivalent organisation outside the UK (for example organisations recognised by the United States Internal Revenue Service as tax exempt organisations as described in Section 501(c)(3) of the Internal Revenue Code).

2.2 Elbi seeks to promote the welfare of children through partnerships with local organisations who are making a real difference in the lives of children. To ensure we only support “child-safe” organisations, Elbi undertakes a thorough due diligence process on all potential Charity Partners.

2.3 Elbi does not warrant that your Donation will be used by the Charities for any particular purpose. The Charities reserve the right to use your Donation for any purpose in accordance with their own rules. If you want your proposed Donation to be used for a specific purpose, you should contact the Charity outside of the Elbi platform and make your donation directly to that Charity. Elbi shall not be responsible for any dissatisfaction you may have regarding a Charity’s use of any Donation you may make through the App or for any misuse or non-use of such Donations by the Charity.

2.4 If you made a donation on Elbi, you committing to make sure that this money is received. It is your responsibility to ensure you have the correct fund to donate before doing so. If a donation is made and when processing the payment it subsequently fails, you are still liable for the total amount you pledged. Elbi may invoice you and it is your responsibility to ensure payment is received (even via an alternative payment method) within 7 working days.


3.1 Elbi charges a small fee for processing your donation (as defined below). Donations made by you are also processed by our third party payment provider, who charges a small fee (as set out in our FAQs) and forwards the balance to the appropriate Charity.

3.2 When you register with us and choose a password to protect your secure account, you are responsible for maintaining the confidentiality of your password. If you become aware of any unauthorised use of your password, we recommend that you change your password immediately.


4.1 In consideration of you agreeing to abide by these Terms, Elbi grants you a non-transferable, non-exclusive licence to use of Elbi on the devices you use, for personal, non-commercial use only, and subject to these Terms, our Privacy and Cookie Policy and the App store Rules, which are all incorporated into these Terms by reference.

4.2 Apart from User Content (as defined in clause 7.1 below), all images, text, icons and other content (“Content”), as well as the arrangement of the Content on the App / web platform, is protected by copyright and other intellectual property rights. Except as provided in these Terms or otherwise in writing by Elbi, you are not granted any licence to use the Content or its arrangement. Nothing in these Terms grants you a licence to use any Elbi trademarks or the trademarks of any Charities or other third parties on the App.

4.3 Unless you have entered into a separate written agreement with us, you shall not copy, republish, frame, link to, download, transmit, modify, adapt, rent, lease, loan, sell, assign, distribute, license or sublicense the ELBI or any of the Content. No copyright and/or other intellectual property notices or watermarks on any Content shall be deleted or modified.

4.4 You shall not disassemble, decompile, reverse-engineer or create derivative works based on the whole or any part of the ELBI except to the extent allowed by law.

4.5 If you breach any of the terms in these Terms and Conditions, your permission to use the ELBI automatically terminates. In addition, ELBI shall have the right to block, restrict, disable, suspend or terminate your access to all or any part of ELBI or its Content at any time in its discretion without liability to you.

4.6 Any rights not expressly granted in these Terms are reserved.


5.1 While ELBI endeavours to ensure that our platforms are normally available 24 hours a day, Elbi shall not be liable if for any reason the any of our services are unavailable at any time or for any period.

5.2 Access to the ELBI may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond ELBI’s control.


6.1 ELBI is committed to respecting your privacy and the privacy of all individuals using the platforms. More information regarding how Elbi may use your personal data can be found in Elbi’s Privacy and Cookie Policy which is incorporated into these Terms by reference.


7.1 Other than personally identifiable information (which is covered under our privacy and cookie policy visible below) any material you transmit or post to the platform (“User Content”) shall be considered non-confidential and non-proprietary. Elbi shall have no obligations with respect to such material. Elbi shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes. Elbi reserves the right to remove User Content from the platform for any reason.

7.2 You are prohibited from posting or transmitting to or from Elbi any material:

(a) that is threatening, violent, political, defamatory, obscene, indecent, seditious, offensive, pornographic, or suggestive or intimate nature, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or

(b) for which you have not obtained all necessary licences and/or approvals; or

(c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in any country in the world; or

(d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

7.3 Elbi shall be entitled to remove any material which is posted or transmitted to the platform in contravention of these Terms, our Community Guidelines and our Child Safeguarding Policy.

7.4 You shall not:

(a) use ELBI or its Content in any unlawful manner;

(b) misuse the ELBI (including, without limitation, by hacking or inserting malicious code);

(c) resell or make commercial use of the ELBI or its Content;

(d) infringe our or any third party’s intellectual property rights in your use of ELBI or its Content;

(e) frame or use any framing techniques to enclose ELBI or any part of it;

(f) take any action that in our sole discretion places an unreasonable or disproportionately large load on our servers or other infrastructure; or

(g) use ELBI in any way which may cause, or be likely to cause, access to or use of ELBI to be interrupted, damaged or impaired in any way.


8.1 Links to third party apps and websites on ELBI are provided solely for your convenience. Elbi has not reviewed all of these third party apps and websites and does not control and is not responsible for these apps/websites or their content or availability. Elbi does not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party apps/websites linked to the App, you do so entirely at your own risk.


9.1 While Elbi endeavours to ensure that the Content is correct, Elbi does not warrant the accuracy and completeness of the Content. Elbi may make changes to the Content at any time without notice. The Content may be out of date and Elbi makes no commitment to update such material.

9.2 The material on the ELBI is provided “as is”, without any conditions, warranties or other terms of any kind. Accordingly, to the maximum extent permitted by law, Elbi is provided to you on the basis that Elbi excludes all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which, but for these Terms, might have effect in relation to Elbi.

9.3 Elbi is not an accounting, taxation or financial advisor. You should not rely on information given or its Content to determine the accounting, tax or financial consequences of making a Donation. We recommend that you consult your own adviser(s) about such matters.


10.1 You shall indemnify Elbi against any loss, damages, costs or expenses which are awarded against or incurred by Elbi as a result of any claim or threatened claim (including any claim or threatened claim by a third party) arising out of or related to any breach by you of any of these Terms or your infringement of intellectual property rights.


11.1 Nothing in these Terms shall exclude or limit either your or Elbi’s liability for:

(a) death or personal injury resulting from the negligence of the other or their servants, agents or employees;

(b) fraud or fraudulent misrepresentation; or

(c) breach of any implied condition as to title or quiet enjoyment.

11.2 Save to the extent that these Terms state otherwise, nothing in these Terms shall exclude or limit your liability under clause 10 (Indemnity).

11.3 Subject to clauses 11.1 and 11.2, neither you nor Elbi shall be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent misrepresentation) or otherwise arising out of or in connection with these Terms for:

(a) any economic losses (including, without limitation, loss of revenues, profits, contracts, data, business, anticipated savings or cost of substitute services);

(b) any loss of goodwill or reputation; or

(c) any special, indirect or consequential losses;

in any case, whether or not such losses were within the contemplation of you and Elbi at the date of these Terms, suffered or incurred by you or Elbi arising out of or in connection with the provisions of, or any matter under, these Terms.

11.4 Subject to clauses 11.1, 11.2 and 11.3, each party’s total liability to the other in relation to all events or series of connected events occurring under these Terms (and whether the liability arises because of breach of contract, negligence or for any other reason) shall be limited to £10,000.

11.5 Nothing in these Terms excludes any statutory rights which may apply to your use of the App which cannot be excluded, restricted or modified by contract.


12.1 We may terminate these Terms and Conditions immediately by written notice to you:

(a) if you commit a material or persistent breach of these Terms which you fail to remedy (if remediable) within 14 days after the service of written notice requiring you to do so; and/or

(b) if you breach any of clauses 1.6, 4.3, 4.4, 7.2 or 7.4.

12.2 You may discontinue your use of the App at any time. These Terms will continue to apply to past use of the App by you.

12.3 On termination for any reason:

(a) all rights granted to you under these Terms shall cease;

(b) you must immediately cease all activities authorised by these Terms; and

(c) you must immediately delete or remove the App from all devices.


13.1 To contact us in writing send your communication to us by e-mail to Elbi Digital at

13.2 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by any act or event beyond our reasonable control, including failure of public or private telecommunications networks (“Event Outside Our Control”). If an Event Outside Our Control takes place that affects the performance of our obligations under these Terms:

(a) our obligations under these Terms shall be suspended for the duration of the Event Outside Our Control; and

(b) we will use our reasonable endeavours to find a solution by which our obligations under these Terms may be performed despite the Event Outside Our Control.

13.3 We may transfer our rights and obligations under these Terms to another organisation, but this will not affect your rights or our obligations under these Terms.

13.4 You may only transfer your rights or obligations under these Terms and Conditions to another person if we agree in writing.

13.5 A person who is not a party to these Terms has no right to enforce any term of these Terms.

13.6 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

13.7 Each of the conditions of these Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.

13.8 These Terms and Conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the English courts.

Terms of Sale

It is important that you read these Website Terms of Sale ("Terms of Sale") carefully before ordering any products from our Website ("Product(s)") and ensure you understand them.

Together with our Privacy Policy and our below Terms & Conditions, they govern our relationship with you in relation to this Website and your purchase of Product(s) from the Website or over the telephone.

We are Elbi Digital, a company registered in England with number 09146300. Our registered office is at Elbi Digital, c/o Eden Chartered Accountants, 2 Beaconsfield Road, Knowle, Bristol, BS4 2JF. (“Elbi”/“we”/“us”).

If you have any questions about them, please contact us by emailing us at

Please note that by placing an order with us (“Order”), you will be agreeing to these Terms of Sale. Please understand that if you refuse to accept these Terms of Sale, you will not be able to order from our Website.

We suggest that you print a copy of these Terms of Sale or save them to your computer for future reference.

Cancellation rights and returns policy


Our refund policy does not affect your statutory rights in respect of faulty or damaged goods.


In addition to your other legal rights, you have the right to cancel the Contract (other than in relation to personalised or other products which we have specified as non-returnable, such as unsealed products) and receive a refund from us. Your right to cancel a Contract and get your money back starts from the date of your Confirmation email relating to that Contract and ends 14 days after delivery.

You must inform us in writing by email at if you wish to cancel. It would help us if you provide the date of Order and Order number, as well as your name and address to ensure we identify the Order correctly.

If you choose to cancel, then you must return the Product(s) to us by returning to our warehouse. You must ensure that you take reasonable care of the Product(s).


We are under a legal duty to supply products in conformity with the Contract. As a consumer, you have legal rights in relation to products that are faulty or not as described. These rights are not affected by anything else in the Terms of Sale.

You should inspect the product(s) when you receive them for defects or damage. Once received, goods, which are not of satisfactory quality, not as described or which have been damaged, may be returned for a full refund. Simply return the items in their original condition and packaging if possible within 28 days of receipt. You must ensure that you take reasonable care of the Product(s).

If the Product(s) are found to be damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the Product(s) or refund the price paid by you, including any shipping charges you paid, provided that you have not worn or used and damaged the Product(s).


We regret that it is not currently possible to exchange an item on our LoveShop.

We will refund you via the method that you used to pay:

·       Where you paid for Products by LoveCoins, we will re-credit the account that it is associated with. If we are unable to do this, we will contact you directly.

Please allow up to 14 days for your refund to be processed from the day you return the Product(s). No refunds for delivered products will be made until have received the relevant products.

The address to return the Product(s) to us is our warehouse address that is:

Elbi Unit 2,

Acre Park,

Dalton Lane,


West Yorkshire,

BD21 4JH


Please note - your order details or despatch note will be required as proof of purchase.


You have a statutory right to cancel your contract within 14 days after which you’ll have a further 14 days to return your goods (please see the cancelling your contract section for further information). If you are returning your goods due to a fault you will have 30 days to return your goods to us for a full refund.


At Elbi, we want you to be happy with every purchase you make. However, If you wish to return any of your goods to us please follow the process below indicating the correct return code. You will have 28 days to return your goods to our warehouse for a full refund, provided you meet the relevant conditions outlined in this policy.


Elbi will cover the cost of returning an item only when the goods being returned are faulty or damaged. Postage is at your own cost if you returning a good for any other reason.


If you return your purchase by post or courier after the periods outlined above (with the exception of faulty or damaged goods), we reserve the right to refuse you a refund.

We may instead return your purchase to you. Prior to sending it, you will be charged the delivery fee applicable to the products and your location.


No refund will be given without a receipt, dispatch note or other proof of purchase.


When you purchase goods online we appreciate that you are likely to be seeing any goods you have purchased for the first time. Whilst you are deciding whether to retain your purchase, you do have a statutory duty to take reasonable care of our goods and they remain your responsibility until they arrive safely at our warehouse.

It is imperative that when your unwanted goods are returned to us they are done so in a resalable condition. We reserve the right to inspect all goods that are returned to us so please do not damage the goods whilst you inspect them. This applies to any original packaging and labels, particularly if the packaging forms part of the goods such as boxed garments and gift items. Extra care must be taken when trying on clothing. Please ensure you are not smoking, wearing any make-up, fragrance or deodorant that may leave a scent or a mark.

Where goods are returned damaged or not in their original packaging, we reserve the right to refund you the purchase price less any deductions due by way of compensation for any damage that may have been caused. In the event that substantial damage has been caused then we reserve the right to refuse a refund or exchange.

We may instead return your goods to you. Prior to sending it, you will be charged for all costs in respect of returning such goods (e.g. postage or courier charges).

We do not accept liability for any goods that do not reach our warehouse nor can we accept liability for any goods that may be returned in error. We recommend that you return goods via a recorded delivery service and retain the proof of postage.

In the event that we return your goods to you for any of the above reasons and you do not accept return of the goods, we reserve the right to destroy the goods.

Once we have received the product(s) and if appropriate, any packaging, a refund will be credited to the correct payment card within 14 days.  Please note this usually takes between 5 – 7 days but may take up to 14 days.


The following items cannot be returned within the terms of our refund policy:

·       Hosiery

·       Cosmetics

·       Personal grooming goods

·       Pierced earrings

·       Fragrances

·       Free items

·       Personalised items

Other items may be added to this list from time to time. This does not affect your statutory rights in respect of faulty, incorrect or damaged goods.


If you have any questions or queries about our Returns & Refunds Policy please contact -


Last updated 12/18